At Caller Digital, we respect your privacy and comply as well as committed to safeguard personal information. When you use our website, we process your personal data to validate the identity of the real person. This includes person name, address, date of birth, your devices, payment details, and event information.
We adhere to applicable data protection rules, specifically the General Data Protection Regulation ("GDPR"), when processing your personal data. You can learn more about the nature, extent, and goals of the collection, use, and other processing of personal data when using our website or platform by reading the following data protection information.
Information We Collect
Information that we gather might be classified as either "voluntarily provided" or "automatically collected."
Any information you intentionally and voluntarily give us when utilizing or taking part in any of our services and campaigns is referred to as "voluntarily provided information." Any information that is automatically sent by your devices while using our products and services is referred to as "automatically collected" information.
Personal Information
Log Data:
The basic data that your web browser provides may be automatically logged by our servers when you visit our website. It could contain information about your browser type and version, the pages you view, the time and date of your visit, the amount of time you spend on each page, the Internet Protocol (IP) address of your device, and other information about your visit.
Device Data:
We might automatically gather information about your device when you use our services or visit our website, including: Type of Device and Operating System. The specific settings of your device and software may affect the data we gather. To find out what information your software provider or device maker makes available to us, we advise you to review their policies.
User-Generated Content:
Materials (text, image, and/or video content) that our users freely provide to us for publishing, processing, or use on our platform are referred to as "user-generated content." Every piece of user-generated content is linked to the email address or account that was used to submit the item.
Please be advised that any work you submit for publication will become publicly available following publishing (and any necessary review or verification). It might be available to third parties not protected by this privacy statement once it is published.
Business Communication Data
Assistants
When customers develop AI assistants using our platform, we retain the configuration settings, prompts, and any training data or templates needed to build the assistant's conversational abilities. This could comprise dialogue flows, knowledge base information, AI model parameters, and sample sentences. As long as the client keeps their assistant on our platform, assistant data is retained.
Calls
We process call audio in real-time to translate speech to text, use natural language comprehension, and produce responses in order to deliver the voice AI service. In compliance with relevant regulations, call recordings, transcripts, and logs may be kept in order to assist in training and enhancing the AI models.
Credentials
We safely retain the credentials, including webhook URLs, access tokens, and API keys, required to interact with third-party services and providers that make our speech AI feature possible. Only the Caller Digital systems that need them to run the service on the client's behalf can access these encrypted credentials.
Phone Numbers
We provision and retain customer-assigned phone numbers in order to enable incoming and outbound calling capabilities. The phone number itself, its type (local, toll-free, or short code), its supplier, its location, and its assignment are all included in this.
Website/Technical Security
We employ the proper organizational and technical security measures to guard against unauthorized third-party access, manipulation, and partial or whole loss of stored personal data. As technology advances, we are constantly refining our security measures.
Specifically, we guarantee that only servers housed in the EU that are certified in compliance with DIN ISO/IEC 27001 (as modified) are used to hold sensitive personal data. To keep our platform's system security at a high level and to stop and fix errors, we work with a variety of service providers.
Payment Information
In the unlikely event that we go out of business or file for bankruptcy, or if we or our assets are bought, we will transmit data, including your personal information, to the parties that acquire us. Since this policy is the foundation for any ownership or use rights we may have over your personal information, you agree that such transfers may take place and that any parties who acquire us may continue to use it in accordance with it, to the extent allowed by applicable law.
Additional Information
Your Cookies
To gather data about you and your activities on our website, we employ "cookies." A cookie is a tiny bit of information that our website saves on your computer and retrieves every time you visit in order to track how you navigate around. This enables us to provide you with content according to your stated preferences.
Changes to this Policy
We reserve the right to amend our privacy statement to take into account new developments in our business procedures, accepted standards in the industry, or modifications to laws or regulations. Any changes we make to this privacy statement will be posted here using the same link you are using to access it.
Children Privacy
Children under the age of 13 ("Children") are not permitted to utilize our services.
Children under the age of 13 do not knowingly provide us with personally identifying information. Please get in touch with us if you learn that a child has given us personal information. We take action to delete any information from our servers if we learn that we have obtained children's personal data without obtaining their parents' consent.
Contact Us
You may contact us using the information below:
8th, Unit No-803, Pegasus Tower, A-10, Dharampal, Satyapal Road,
Sector 68, Gautambuddha Nagar, Noida, Uttar Pradesh, Pin-201301
8th, Unit No-803, Pegasus Tower, A-10, Dharampal, Satyapal Road,
Sector 68, Gautambuddha Nagar, Noida, Uttar Pradesh, Pin-201301
This privacy policy is effective as of the date shown above and may be updated periodically.
© 2025 Caller Digital | All Rights Reserved